Everyone knows that you can’t believe everything you read on the internet. But when you keep seeing the same story over and over again from different sources, there is probably something to it. That is definitely the case with Club Wyndham, the vacation ownership program from Wyndham Resorts.
Similar programs, like Marriott Vacation Club or Disney Vacation Club, aren’t very highly rated either. But neither of those companies seem to have gotten quite the volume of complaints that you’ll find in the Wyndham Vacation Resorts timeshare reviews.
Club Wyndham is run by Travel + Leisure Co., one of the largest vacation businesses in the world. But their size has not translated into good sales practices or freedom from controversy. The Better Business Bureau (BBB) notes a “pattern of complaints” about Wyndham focusing on fraudulent representations during timeshare presentations, forced meetings, and other bad business practices.
With over 1,900 BBB complaints filed between October 2020 and October 2023, Wyndham is a timeshare company you should avoid. In this article, we will take a look at the types of complaints against Wyndham as well as some real-world cases and consequences for Wyndham. Finally, we’ll discuss what you can do if you need to get out of a Wyndham timeshare resort contract.
One bad review doesn’t always reflect the truth about a company. There are many bad Wyndham timeshare reviews, though, at a variety of different websites. They also repeat the same stories, over and over. Though Wyndham would probably like to believe that these incidents are caused by individual employees, the sheer number of these stories shows a broader problem with the company.
Here are some of the types of complaints you can find by reading Wyndham timeshare reviews.
It’s no secret that the timeshare business is filled with torturous, never-ending presentations. Like other timeshare developers, Wyndham will typically find people on vacation in popular spots, like Las Vegas or Hawaii. It might promise them show tickets or fun activities, like a free snorkeling trip, if they just sit through a 90-minute sales presentation.
Even though you might get those tickets, many reviewers call the offer a scam. It’s designed to get you to buy something far more expensive than those tickets. The time they take alone makes attending a bad deal. And if you buy a timeshare, you will pay thousands of dollars for a couple of free show tickets.
A Wyndham sales team will rarely let go of its captive audience after just 90 minutes. Many authors of Wyndham timeshare reviews complain that they were subjected to marathon sessions of six hours or more. While you tour a resort and sit through a timeshare presentation, you are constantly accompanied by Wyndham representatives trying to get you to close the deal.
Even though those initial multi-hour presentations are indeed long and unpleasant, they are only the beginning. More Wyndham timeshare reviews show that presentations and constant sales pitches for even more Wyndham products are common even after you’ve bought a timeshare. When you arrive at the front desk of a new resort for check-in, expect to be greeted by more sales staff trying to get you to buy more Wyndham points or sign up for a new credit card.
Many of the biggest problems noted in Wyndham timeshare reviews are misrepresentations in sales presentations. Time and again, people complain that sales staff will say almost anything to get someone to sign a timeshare contract. Often, the things they say aren’t supported by the contracts themselves. By the time the Wyndham owners find out, they’re stuck.
Sales reps often tell potential owners that their timeshare purchase is an “investment” and no different than buying other real estate. Any suggestion that a timeshare is a good investment is 100% false. You’ll pay an ever-increasing amount of maintenance fees every year, and timeshare resales are virtually impossible.
And the resale/investment pitches aren’t even the most outrageous lies that have been told. Owners have reported being told that unused vacation club points will roll over to the next year, but as a matter of Wyndham policy, they don’t. Some presenters fail to mention that maintenance fees will increase every year or falsely tell owners that they can offset those costs.
And then, of course, there is the matter of actually reserving time at a timeshare resort. Some owners simply have not been able to get their vacations scheduled, despite representations that there would be no problem with the process.
When the relationship with a timeshare company starts with so many falsehoods, it’s not surprising that many owners would have serious problems once they have bought. Unfortunately, Wyndham timeshare reviews show that the company gives its complaining owners much less attention than it gives to people it is trying to pressure into timeshares.
When owners need help and contact the company, they sometimes have to wait for months to even hear back from the company. When they do, they have to talk on the phone with many representatives, most of whom claim to be unable to help. Some owners report that they have been put on hold for long stretches of time or even hung up on by Wyndham representatives.
The customer service experience at Wyndham hotels/resorts does not appear to get any better once owners arrive for their vacations. In March of 2023, one man reported that he was not helped by any Wyndham hotel staff on check-in and ended up sleeping in his car for multiple days as a result. It took over a week for him to get a refund for his ordeal.
There are also numerous complaints about staff being absent, rude, dismissive, and even failing to provide things like toilet paper and clean sheets. There have even been reports of bedbugs, with a 2020 lawsuit filed against a South Carolina location.
When company practices like these are so widespread, it shouldn’t surprise you to learn that Wyndham has been involved in several lawsuits. For example, one couple sued Wyndham in Riverside, California, for fraud when they were unable to book even a single week at a timeshare resort, after being promised an entire month.
As mentioned above, other guests have filed legal claims relating to bedbugs in Wyndham properties as well, particularly in the Myrtle Beach area of South Carolina. There are some reports of a past bedbug problem at another Wyndham location in Cincinnati, Ohio.
In addition to lawsuits by individual timeshare owners, Wyndham has also faced larger class-action lawsuits. These cases involve a variety of things, like Wyndham’s aggressive credit card program. In another class action lawsuit, owners who signed timeshare agreements in Tennessee and Nevada alleged misrepresentations made by Wyndham timeshare salespeople.
Other timeshare owners often find themselves the victims of Wyndham’s legal maneuvering against them. Like other timeshare companies, Wyndham forces owners from across the country to arbitrate disputes in Florida (the company is headquartered in Orlando). The enormous cost this imposes is one thing. The home court advantage enjoyed by Wyndham against its customers with legitimate claims makes this even more insidious.
Wyndham has even been sued by its former employees. One salesperson was terminated by the company after blowing the whistle on several of its sketchy sales practices. In response, she filed a lawsuit and won a $20 million verdict.
Apart from the actual verdicts, it should be mentioned that being involved in a lawsuit does not necessarily mean that a person or company has done anything wrong. The sheer number of court cases involving Wyndham, though, should be a huge red flag to anyone considering doing business with them.
Also, because so many of the Wyndham timeshare reviews are focused on the same types of behaviors, that should tell you a great deal about what it’s like to do business with this company.
All the warnings on the internet won’t help you if you already have a timeshare contract with Wyndham. In that case, you might worry that you’ve made a mistake and that you have no option but to keep paying money to Wyndham forever.
The good news is that you don’t have to settle for a bad situation or buy more timeshare points. Centerstone Group is a BBB A+-rated company that specializes in getting timeshare owners out of bad contracts. Wyndham can be a tough company to reach. We can get them to respond through our proprietary methods, including pressure campaigns and regulatory action.
We can also help you if you’re trying to get rid of your timeshare or pursue a cancellation. Although the resale market is nearly non-existent, we can help you manage a transfer that is legal, ethical, and most of all permanent.
Most any review site on the internet will tell you that timeshare ownership with Wyndham is a bad idea. Don’t take our word for it; just do a basic search and you’ll find dozens, if not hundreds, of horror stories. If the Wyndham timeshare reviews tell you anything, it should be that sometimes, a company is exactly what it seems to be.
But if you are one of those people who is currently hurting, don’t despair. Though it is tougher to get out of a contract than to not sign one in the first place, you can escape legally and ethically. Contact Centerstone Group today for a free consultation and case evaluation to see what we can do for you.